What is the 7 Day Return/Replacement Guarantee? How do I get a defective item replaced?
All products sold at TheHaat are covered under our 7 Day Return/Replacement Guarantee. Notify us of problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact via email at email@example.com, within 7 days from the date of delivery. The defective product you have to courier back to our office address on your cost, and we will refund your money or exchange the product.
How do I return a purchased item? What is the procedure to return a product to TheHaat?
In order to initiate a return, please email us at firstname.lastname@example.org. Our customer service representative will help you with the process.
Please include the original contents, certificates, packaging and any additional material sent with the shipment and ensure that the packet is properly sealed.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the FULL purchase amount of returned product(s)
The following products shall not be eligible for return or replacement under this 7 Day Return/Replacement Guarantee:
- Any product that exhibits physical damage to the box or to the product
- Any product that has been washed
- Any product not in its original condition
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
How do I cancel an order on TheHaat.com?
Cancellation before product has shipped:
- If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
- If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same on email@example.com
- If you received the product, it will be eligible for replacement, if it is defective or has incorrect size